IT Service Management

3rd New edition, 2016

IT Service Management (Paperback)

Support for your ITSM Foundation exam

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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.


Title IT Service Management
Author
Publisher
ISBN 9781780173184
Edition 3rd New edition, 2016
Number of Pages 201
Country India
Language English

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IT Service Management

Richard Griffiths

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