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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “Customer-Focused Leadership: The New Rules For Building Business Around Today’s Customer” coming out July of 2024. She was called one of the top 40 female keynote speakers by Real Leaders Magazine. She is the host of the Modern Customer Podcast. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. She has worked with companies like Coca-Cola, AT&T, The Federal Reserve Bank and many more. Blake contributes to Forbes and is the host of The Modern Customer Podcast. She lives in Southern California with her husband, their two children and two dogs.